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Support Services

Tired of calling software support only to get an automated system? DFM support offers a better experience. Call our support number day or night and you will speak to an actual person.

Contact Technical Support

Services Include:

  • Application troubleshooting
  • Remote support accessibility
  • Microsoft SQL remote support
  • DFM software product updates for currently supported products
  • Remote training for new staff

General Support

"Support" is not merely a catchword at DFM. DFM provides the most comprehensive support services in the dietary food management software industry, a fact easily confirmed by our existing clients. No DFM software is sold without customer support as an integral part of the contract. Customer Support and Software Maintenance is an important part of any dietary food management operation. 

Other Support Services

Consulting Services

  • Data Optimization for existing clients at any time at no additional cost  
  • Expert consulting services available to solve complex issues or implement new policies and procedures  
  • Skilled professional consultants in Application, Technical, Interface, Operation Optimization, and Best Practice Analysis  

Project Management

  • DFM offers dedicated staff to assist with planning, scheduling and controlling of the software implementation 
  • Project Manager thoroughly evaluate all factors influencing each implementation 
  • Account-specific timelines is created to keep the team on schedule 
  • Team reporting is performed to evaluate project implementation and success  

On-site Installation

  • Our professional staff will travel directly to your location to install and configure your existing or new hardware, purchased through DFM
  • Test and verify the installation and proper functionality
  • Work with facility's on-site IT department to educate on the installation of DFM's software onto a work station   

Training

  • Remote training available for new staff at no additional cost
  • On-site training for new clients included in implementation cost
  • On-site training for existing clients available upon request
  • Certain training videos, "webinars", available upon request